F12 Ltd’ TechnoCall call centre and IVR is a Computer Telephony (CT) based solution running on standard open platforms providing a lower cost alternative to bespoke systems.
Our Technocall systems run at major banks servicing millions of inbound and outbound calls per month.
The main focus of the design is to enable the client to write their own flows and be in control of the center's functionality. It therefore lends itself for high degrees of self service using the IVR part of the system.
The integration with MoneyGUARD is seamless so the system can also interact with SMS and emails with the client.